Qubeforce LLC (“AE-LI”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we collect, use, share, and safeguard personal information when you visit aeliagency.com, request a preview, become a customer, or otherwise interact with our services.

1. Information we collect

We collect the following categories of personal information directly from you or automatically when you use our services:

Identity & contact: name, business name, email, phone, mailing address, and role.
Business profile: niche, service area, current website, marketing goals, and pricing plan selected.
Communications: form submissions, email replies, recorded sales calls, SMS conversations, and support tickets.
Payment data: billing details processed by our third-party payment processor — we never see or store full card numbers.
Technical data: IP address, device type, browser, referring page, and session activity collected automatically by analytics tools.

2. How we use information

We use personal information to:

Deliver, operate, and improve our services (web design, SEO, marketing, AI sales agent, and consulting).
Send you the free preview, proposals, invoices, and onboarding materials you request.
Communicate with you by email, SMS (with prior consent), or phone about your account and the services you have engaged.
Run our AI sales agent on your behalf — making outbound calls, qualifying leads, and booking appointments.
Maintain records, prevent fraud, and comply with applicable law.
Measure marketing performance and improve the experience on aeliagency.com.

3. SMS Communications

When you opt in to SMS through our forms (at /sms-opt-in, or by ticking the optional SMS consent box during checkout or onboarding), the following applies:

Types of messages: project updates, service notifications, and support replies
Message frequency: varies based on account activity; typically a few messages per month
Costs: message and data rates may apply depending on your carrier plan
Opt-out: reply STOP to any message, use our /sms-opt-out form, or email hello@aeliagency.com
Help: reply HELP, visit /contact, or email hello@aeliagency.com
Consent: consent is never required as a condition of purchase
Carriers: AT&T, T-Mobile, and Verizon are not liable for delayed or undelivered messages
Sharing: we do not share or sell your phone number or SMS consent data to third parties

Full SMS terms are documented in our SMS Terms & Conditions.

We share personal information only as needed to deliver our services or as required by law:

Service providers: hosting (Vercel), email (Resend), telephony & SMS (Twilio), database (Supabase), payment processing (currently Whop), and analytics. These vendors process data on our behalf under signed Data Processing Agreements.
Legal compliance: when required by subpoena, court order, regulator request, or to enforce our Terms of Service.
Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell personal information. We do not rent or trade your contact details with third-party marketers.

Mobile information (phone numbers and SMS opt-in data) is never shared or sold to third parties or affiliates for their marketing purposes. This applies to all mobile-related data we collect, regardless of category.

5. Cookies & tracking

aeliagency.com uses cookies and similar technologies to remember your preferences, measure performance, and (with consent) understand usage patterns. You can manage your choice via the cookie banner displayed on your first visit. Full details are in our Cookie Policy.

6. Retention

We retain personal information only as long as needed for the purposes described above and to comply with legal obligations. Typical retention windows:

Marketing inquiries that don't convert: 24 months from last contact.
Active customer records: duration of engagement plus 7 years (tax / accounting).
Recorded calls and SMS: 4 years (TCPA recordkeeping).
Analytics data: 14 months (aggregated & anonymized).

7. Your rights

Depending on where you live, you may have the following rights:

Access the personal information we hold about you.
Correct inaccurate or incomplete data.
Delete your personal information (subject to legal exceptions).
Portability — receive your data in a machine-readable format.
Opt out of marketing communications at any time.
Non-discrimination — we will not penalize you for exercising any of these rights.

California residents (CCPA / CPRA): you may request a list of the categories of personal information we have collected, the purposes for which it was used, and the categories of third parties with whom it was shared. To exercise any right above, email privacy@aeliagency.com from the address on file or use our contact form. We will respond within 45 days.

8. Children

AE-LI's services are intended for businesses and individuals 18 years or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Security

We protect personal information with industry-standard safeguards: TLS-encrypted connections, encrypted databases, access controls based on least privilege, and an internal incident response process. No method of transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective” date at the top of the page reflects the most recent revision. Material changes will be communicated via email or a prominent notice on this site.

11. Contact us

Questions about this Privacy Policy or how we handle personal information?

Qubeforce LLC
30 N Gould St, Ste R
Sheridan, Wyoming 82801, USA
Email: privacy@aeliagency.com
General: hello@aeliagency.com

Privacy Policy